Last updated: 19 October 2026
This policy explains how cancellations, refunds, and booking amendments are handled by Lovely Egypt Tours for tours, excursions, activities, and transfer services booked through https://lovelyegypttours.com/.
The cancellation conditions applicable to a specific service will be disclosed before booking. Mandatory consumer rights take precedence over any inconsistent provision in this policy.
1. How to Cancel a Booking
To cancel or amend a booking, email booking@lovelyegypttours.com.
Include your booking reference, full name, scheduled service date, and the cancellation or amendment requested.
A cancellation is treated as received when we acknowledge it or can otherwise reasonably verify receipt of the request. If your booking is approaching its departure time, contact us through the urgent contact details provided in your confirmation as well.
Please retain the cancellation request and any acknowledgment for your records.
2. Proposed Tiered Cancellation Schedule
The following schedule is a proposed standard policy. It should be published only after Lovely Egypt Tours confirms that the percentages are commercially workable and consistent with applicable law and supplier arrangements.
| Time before scheduled start | Proposed refund of the amount paid |
|---|---|
| 7 or more full days | 100% |
| 3–6 full days | 50% |
| Less than 3 full days | 0% |
| No-show or departure already commenced | Normally no refund, subject to applicable law and the circumstances |
The cancellation period is calculated using the scheduled local start time of the booked service. The exact cutoff and any service-specific exceptions must be stated clearly in the booking conditions.
If a tour, activity, or transfer has a different cancellation schedule, that schedule must be shown before the customer confirms the booking. It must not be introduced retroactively.
Any non-refundable third-party cost, special-event restriction, or exceptional booking condition should be disclosed before confirmation and must comply with applicable consumer law.
3. Deposits and Partial Payments
If a booking is paid through a deposit and a later balance, the refund will be calculated using the applicable cancellation terms and the payments actually received.
A deposit is not automatically non-refundable simply because it is called a deposit. Any amount retained must be supported by the agreed terms and permitted by applicable law.
If a cancellation results in a partial refund, we will explain the calculation where reasonably requested.
4. Cancellation by Lovely Egypt Tours or an Operator
If Lovely Egypt Tours cancels a service, or the relevant operator cannot provide the confirmed service, we will inform the customer as soon as reasonably practicable.
Depending on the circumstances and applicable law, the customer will be offered an appropriate remedy, which may include:
- A full refund of payments for the cancelled service.
- An alternative date or comparable service, if available and accepted by the customer.
- Another remedy required by the applicable booking terms or law.
We will not treat a replacement service as accepted where the customer is legally entitled to reject it and has not agreed to the change.
5. Weather, Safety, and Unforeseen Circumstances
Outdoor excursions, sea trips, diving, snorkeling, desert activities, and other tours may be affected by weather, sea conditions, safety instructions, site closures, or government restrictions.
If the operator cancels or materially changes a service for safety or operational reasons, we will communicate the available options and apply the relevant booking conditions and mandatory legal rights.
If a customer independently decides not to participate, the ordinary customer cancellation terms may apply, subject to the circumstances and applicable law.
A force majeure event does not automatically determine whether a refund is due. The outcome depends on the service, payments, applicable contract, and governing law.
6. Customer Amendments
Requests to change the date, time, number of participants, pickup location, or service option are subject to availability and confirmation.
We will advise the customer of any price difference or additional charge before confirming an amendment.
If a requested change cannot be accommodated, the original booking remains subject to its cancellation terms unless otherwise agreed or required by law.
7. No-Shows and Late Arrivals
Customers should arrive at the confirmed meeting or pickup point at the specified time.
Where a customer does not appear, cannot be contacted, or arrives too late to join a service, the booking may be treated as a no-show or late cancellation under the disclosed terms.
We will consider the circumstances, including material communication failures or other relevant events, where appropriate. No-show terms do not override mandatory consumer rights.
8. Airport Transfer Cancellations
Airport transfers may have specific rules for flight delays, waiting times, missed pickups, incorrect flight information, and last-minute changes.
Customers should provide accurate flight details where requested and notify us of changes as soon as possible.
If a driver cannot locate a customer because of incorrect details or the customer cannot be reached after the disclosed waiting and contact procedure, the booking may be treated under the applicable no-show terms.
Any transfer-specific cancellation charges or deadlines must be disclosed before confirmation.
9. Refund Processing
Approved refunds will ordinarily be returned through the original payment method where practicable, or through another mutually agreed lawful method.
We aim to initiate approved refunds within 14 calendar days after the refund amount and payment method have been confirmed, unless a shorter statutory deadline applies.
The time required for the funds to appear in the customer’s account may depend on the payment provider or bank.
Where payment was made directly to an independent supplier, the applicable payment arrangement will be explained to the customer. Lovely Egypt Tours will not disclaim obligations for which it is responsible under the booking contract or applicable law.
10. How Refunds Are Calculated
Refund calculations may take account of the amount paid, the timing of cancellation, the applicable disclosed schedule, and any lawful service-specific conditions.
We will not apply undisclosed administrative fees or deductions. Any deduction must be transparently disclosed and legally permissible.
If a customer believes a refund has been calculated incorrectly, they should contact booking@lovelyegypttours.com with their booking reference and explanation.
11. Statutory Rights
Nothing in this policy excludes or restricts any cancellation, refund, compensation, or other consumer right that cannot lawfully be waived.
The legal treatment of a booking may depend on the country in which the customer resides, the nature of the service, whether the booking forms part of a travel package, and the law applicable to the contract.
12. Contact
For cancellation, amendment, or refund requests:
Lovely Egypt Tours
Email: booking@lovelyegypttours.com