Last updated: 19 October 2026
Lovely Egypt Tours (“we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://lovelyegypttours.com/, contact us, inquire about a tour, book an excursion, or arrange an airport transfer.
1. Who We Are
Business name: Lovely Egypt Tours
Country of operation: Egypt
Email: booking@lovelyegypttours.com
Business address: [Insert full business address]
Legal business or registration details: [Insert registered entity name, if applicable, and relevant registration details]
For privacy questions or requests relating to your personal information, contact us at booking@lovelyegypttours.com.
2. Personal Information We Collect
The information we collect depends on how you interact with our website and services.
Information you provide directly
When you contact us, request a quotation, or make a booking, we may collect:
- Name and contact details, including email address and telephone number.
- Booking information, including selected tour, travel date, number of participants, and special requests.
- Airport transfer information, including pickup and drop-off locations, arrival details, flight information, and luggage requirements, where relevant.
- Information about children or other travelers when necessary to arrange a booking, provided by an appropriate adult.
- Messages, correspondence, feedback, and other information you voluntarily submit.
Please do not provide passport details, payment card information, medical records, or other sensitive information through ordinary contact forms unless we specifically request it through an appropriate and secure process.
Booking and payment information
We may retain records of booking amounts, payment status, deposits, balances, refunds, and transaction references.
Where payments are processed by an external payment provider, that provider may collect and process payment card or account details under its own privacy and security arrangements. We do not intentionally collect or store full payment card security codes through our website.
The payment methods available may vary by tour or service. Payment and refund conditions will be communicated through the applicable booking information and terms.
Information collected automatically
When you visit our website, certain information may be collected automatically, including:
- IP address and approximate location derived from it.
- Browser type, device information, operating system, and language settings.
- Pages visited, referring pages, interactions, and approximate visit duration.
- Website diagnostics, security logs, and technical information needed to operate the website.
If Google Analytics or another analytics service is enabled, it may collect information about website usage through cookies or similar technologies, subject to the configuration of the service and applicable consent requirements.
3. How We Use Personal Information
We may use personal information to:
- Respond to questions and requests for quotations.
- Process, administer, and confirm tour and transfer bookings.
- Coordinate pickup arrangements, guides, drivers, tour operators, and other necessary suppliers.
- Communicate booking confirmations, itinerary information, service changes, and customer support updates.
- Process eligible cancellations, amendments, and refunds.
- Maintain accounting records and meet applicable legal obligations.
- Operate, maintain, secure, and improve our website and booking experience.
- Understand website performance and visitor behavior through analytics where lawfully configured.
- Detect fraud, misuse, security incidents, and unauthorized activity.
- Protect our legal rights and respond to lawful requests.
We will not use your information for an unrelated purpose where applicable law requires additional notice or consent.
4. Legal Grounds for Processing
Where applicable privacy law requires a legal basis for processing, we rely on one or more of the following:
- Contractual necessity: To respond to a booking request, arrange services, fulfill a booking, or take steps requested before entering into a contract.
- Legal obligations: To maintain required financial records or comply with applicable laws.
- Legitimate interests: To manage customer communications, maintain website security, prevent fraud, and improve our services, where these interests do not override applicable individual rights.
- Consent: For processing activities where consent is required, including certain non-essential cookies, analytics technologies, or marketing communications.
The applicable legal basis depends on the particular processing activity and the law governing it.
5. Cookies and Analytics
Our website may use essential cookies and similar technologies to support website functionality, security, booking features, and user preferences.
We may also use analytics technologies, including Google Analytics if enabled, to understand how visitors use the website and identify improvements.
Non-essential analytics or advertising technologies will be configured in accordance with applicable consent requirements. Where consent is required, you should be able to accept or reject non-essential technologies through the relevant consent mechanism.
You can also manage cookies through your browser settings. Blocking certain cookies may affect website functionality.
For further information, please see our Cookie Policy: [Insert Cookie Policy URL after publication].
6. When We Share Personal Information
We may share information with third parties when necessary to provide our services or operate our business, including:
- Local tour operators, guides, drivers, and excursion providers.
- Accommodation, transport, or activity providers involved in a requested itinerary, where applicable.
- Website hosting, maintenance, security, and technical support providers.
- Booking, communication, and customer support service providers.
- Analytics providers, where enabled and lawfully configured.
- Payment service providers and financial institutions involved in a transaction.
- Professional advisers, regulators, courts, or public authorities where disclosure is legally required or otherwise lawful.
We share only the information reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.
We do not sell personal information to third parties as a commercial data-broker product.
7. International Transfers
Because our customers and service providers may be located in different countries, personal information may be processed or transferred outside the country in which it was collected.
Where applicable law restricts international transfers, we will take the steps required by that law, which may include assessing the destination, obtaining consent where legally appropriate, or implementing recognized contractual or other safeguards.
The specific countries and safeguards depend on the providers and services used.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, resolving disputes, maintaining business records, and meeting legal obligations.
Retention periods depend on the type of information and the circumstances. For example:
- Booking and transaction records may be retained for the period required by applicable accounting and legal rules.
- Customer inquiries may be retained for as long as needed to respond and maintain relevant business records.
- Technical and security logs may be retained for a limited period appropriate to security and operational needs.
- Information processed on the basis of consent will be handled in accordance with the applicable consent and retention requirements.
We will securely delete or anonymize information when it is no longer needed, unless we are legally required or permitted to retain it.
9. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Please contact us promptly if you believe your information has been disclosed or used improperly.
10. Your Privacy Rights
Depending on the laws that apply to you, you may have rights to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where applicable legal conditions are met.
- Object to certain processing or request restrictions.
- Withdraw consent where processing relies on consent.
- Request a copy of certain information in a portable format where applicable.
- Complain to the relevant data protection authority.
These rights are subject to legal exceptions and may differ by jurisdiction. We may need to verify your identity before responding to a request.
To submit a privacy request, email booking@lovelyegypttours.com with the subject line “Privacy Request.”
We aim to respond within the timeframe required by applicable law. We will not unlawfully discriminate against you for exercising a privacy right.
11. Children’s Privacy
Our website and services are intended to be used by adults arranging travel and by travelers of appropriate ages for the relevant activity. A parent or legal guardian should make bookings for children where required.
We collect information about children only when reasonably necessary to arrange a booking or provide a service, and we expect the adult making the booking to have the authority to provide that information.
If you believe a child has provided personal information improperly, contact us so that we can assess and address the matter.
12. Third-Party Websites and Services
Our website may contain links to external websites or services. Those websites operate under their own privacy policies and practices.
We are not responsible for the privacy practices of third-party websites that we do not control. We recommend reviewing their policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Policy to reflect changes to our services, website technology, business operations, or applicable law.
The latest revision date will appear at the top of this page. Where legally required, we will provide additional notice or obtain consent for material changes.
14. Contact Us
For questions, complaints, or requests concerning this Privacy Policy, contact:
Lovely Egypt Tours
Email: booking@lovelyegypttours.com
Address: Air port st. Hurghada Egypt