Last updated: 19 October 2026
These terms apply to airport transfers and other point-to-point transport services booked through Lovely Egypt Tours at https://lovelyegypttours.com/.
Transfers are separate from tour packages unless the relevant booking expressly states otherwise.
1. Booking Details
Customers must provide accurate information when booking, including:
- Pickup and drop-off locations.
- Pickup date and requested time.
- Passenger numbers.
- Flight number and arrival details, where relevant.
- A working contact telephone number or other agreed contact method.
- Luggage requirements and any special assistance requested.
The customer should check all details in the booking confirmation and notify us promptly of any errors.
2. Booking Confirmation
Submitting a transfer request does not necessarily mean the service has been accepted.
The booking is confirmed when Lovely Egypt Tours or its authorized provider communicates confirmation and the applicable payment conditions have been met.
The confirmation should identify the pickup arrangements, destination, price, and any relevant service conditions.
3. Flight Delays and Arrival Changes
Customers booking airport pickups should provide accurate flight details where requested.
If a flight is delayed, diverted, cancelled, or rescheduled, customers should notify us as soon as reasonably practicable.
The handling of flight delays, extended waiting time, and changes to pickup arrangements depends on the specific transfer conditions communicated at booking.
Where we receive reliable flight information, we will make reasonable efforts to coordinate the pickup, subject to the agreed service and operational availability. We cannot guarantee that every flight disruption can be accommodated without a change to the service.
4. Meeting Point and Waiting Time
The pickup location and meeting instructions will be communicated in the booking confirmation or subsequent service message.
Customers should follow those instructions and keep their contact device available.
Standard included waiting time: [Insert the approved waiting period for airport arrivals and other pickups.]
Additional waiting charges, if applicable: [Insert the amount and when it applies.]
These details must be disclosed before confirmation. If no waiting-time allowance or additional charge has been agreed, we will not invent one after booking.
5. Late Arrivals and Missed Pickups
If a customer cannot find the driver or the driver cannot locate the customer, both parties should use the contact details provided in the confirmation.
Customers should notify us promptly if they are delayed or cannot reach the meeting point.
If the customer does not arrive within the disclosed waiting period and cannot be contacted after reasonable attempts, the booking may be treated as a no-show under the applicable cancellation policy.
Any additional payment or refund will be determined by the confirmed service terms and applicable law.
6. Passenger and Luggage Requirements
Customers must provide accurate passenger and luggage information so that an appropriate vehicle or transport arrangement can be selected.
Oversized luggage, additional passengers, specialist equipment, child seats, or accessibility requirements may require prior confirmation.
We will communicate any additional charges or restrictions before confirming the affected service.
A driver may decline to carry items or passengers where doing so would breach safety requirements or applicable law. Where a service cannot be provided as agreed, we will address the issue under the booking terms and applicable legal obligations.
7. Changes to Pickup or Destination
Requests to change the pickup time, pickup point, destination, or passenger count are subject to availability.
We will advise customers of any additional charge before confirming the change.
If a requested change cannot be accommodated, the original booking remains subject to its existing terms unless otherwise agreed or required by law.
8. Driver and Vehicle Information
Where available and operationally appropriate, we will provide instructions for identifying the driver or vehicle before pickup.
Customers must follow reasonable safety instructions and use the agreed pickup point.
If a vehicle or driver appears inconsistent with the confirmed arrangements, customers should contact Lovely Egypt Tours before entering the vehicle where reasonably possible.
9. Safety and Conduct
Passengers must wear seat belts where provided and required, comply with local transport rules, and behave respectfully toward drivers and other passengers.
Drivers may refuse an unsafe or unlawful request, including a request to exceed passenger limits or violate road-safety requirements.
Nothing in these terms removes a passenger’s legal rights or excuses unlawful conduct by a service provider.
10. Cancellation and Refunds
Transfer cancellations, amendments, no-shows, and refunds are governed by the Cancellation, Refund and Amendment Policy and any specific conditions disclosed before booking.
If a transfer is cancelled by Lovely Egypt Tours or its provider, we will communicate the available remedies and comply with the applicable booking terms and law.
11. Independent Providers
A transfer may be carried out by Lovely Egypt Tours or by an independent transport provider.
Where an independent provider is involved, we will communicate material information about the arrangement. Nothing in this section excludes responsibility that applicable law places on Lovely Egypt Tours.
12. Contact
For transfer bookings or urgent coordination, use the contact details in your booking confirmation.
General contact: booking@lovelyegypttours.com